Personally, I think Nominet have done an excellent job of managing .co.uk.
- A lot cheaper than .com
- Prices stable for over a decade (in the face of significant inflation during that timeframe) unlike the .com price escalator that has driven regfees up every single year
- Gradual simplification of certain processes (e.g. no more certificates/paper transfers)
- DRS is generally regarded more positively by experts than the UDRP system
- .co.uk is a trusted, popular extension
- No restrictions on reselling domains (unlike some cctld) nor on domain ownership (number of names, location of owner, individual/company etc. - again, unlike some cctld)
- Great customer service (very friendly too) on the rare occasion something's gone wrong
That's what makes the contrast with direct.uk so damning. If they'd done a rubbish job with .co.uk then the way they've mis-managed .uk would have come as somewhat less of a surprise.
Nominet need to get back to what they're very, very good at (.co.uk) and stop mucking around with idiotic ideas that have been widely panned over the years and have no hope of succeeding now (.uk). They're more than welcome to dabble in genuinely new business lines (.wales/.cymru) because there's no risk of damage to their core business which was, is, and should remain .co.uk.