Nominet shambles

[pberry4032]

This is a registrar issue, not a Nominet one. Perhaps the domain name was illegible for WHOIs opt out or the registrar didn't acknowledge the box being ticked.

So why couldn't the Nominet staff have told me that in their reply? If I check a box I expect it to work, or maybe there could be a warning next to that not all registrars recognise it?

Why don't they all recognise it? This was 123 REG.

 

[AlistairM]

your domain manager link gives me this

Could this be your email provider? I get this when I click on some links in my talktalk email address and have to view source or inspect element to get the naked link and copy and paste it to open. Might be, might not.

Where is domain manager?

Is that the whole image? Right at the top of the same screen I have the green coloured Nominet Online Services header and there is a drop down that says Services. I have a domain manager link there. You might not as I also have the domain manager the same as Systreg's image.

 

[pberry4032]

I've no idea because I haven't seen the full exchange of emails to consider passing comment on that element.



Is the domain name registered to an individual with a Registrant Type IND? If it is you'd need to ask the registrar why they appear to have ignored your request to opt out of the WHOIS on that occasion. The check box was where? On the registrars site? Were 123-Reg the losing or gaining registrar?

What I mean is you seem to have given more of an explanation rather than 'I must have done something wrong'.

The checkbox was on my Nominet account when I transferred ownership recently from someone else. It is an individual type registration. Why else would I be asking Nominet to resolve?!

 

[Marcoose]

@Admin I haven't read the whole thread but had exactly the same problem. The new system wouldn't recognise that I was already logged in when accepting the transfer and even when I inputted all my details, there was an "internal error". They tried blaming it on my thai internet connection at first but ended up manually moving the domains to me.... which caused further problems with my account.

 

[Admin]

@Admin I haven't read the whole thread but had exactly the same problem. The new system wouldn't recognise that I was already logged in when accepting the transfer and even when I inputted all my details, there was an "internal error". They tried blaming it on my thai internet connection at first but ended up manually moving the domains to me.... which caused further problems with my account.

Cheers for the confirmation. I know I'm not alone, still not had a resolution and no response from Nominet

 

[Admin]

1. Log back into WDM and click Edit Contacts below Account Settings. Can you note the email address shown under Account and also the ID number)? You may like to note the same for Membership and TAG tabs. They may be all the same between tabs.

2. Revert back to WDM main screen and choose Manage Contacts. Do you see any contacts making use of exactly the same email address as in (1)? Alternatively are most of the domain names registered to contacts using different email addresses?

1. I have only one email address and one ID number here and under the other tabs (membership and Tag).

2. I have only one contact here too and its a different email address to 1. and a different ID.


What do you conclude from all of that?

 

[Admin]

OK thanks, I have changed email address in 2 to match 1. So 1 email address is everywhere. I just need to have another domain transferred to me to test now .

 

[Edwin]

Reading through this thread, I was feeling so glad that Nominet provide a comprehensive, step by step manual that explains all the nuances in plain English, with simple diagrams...

... and then I woke up.