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Sedo Escrow Problem

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When I sell a domain to an end user, I normally use Sedo escrow.

However today, after taking 3 business days to get back to me, Sedo informs me that they can't do the escrow transaction because "the buyer does not have a sedo account."

This make no sense to me whatsoever. End users normally won't have a Sedo account. Sedo is provided with the end user's name, address, phone number, and email address. In the past, Sedo has always managed to get an account set up with this information and handle the escrow transaction.

Do other people use Sedo for sales to end users? If so, has this been an issue? If not, what escrow alternatives are there for transactions in sterling?
 
Dear Atlas.

The problem was the buyer login was not supplied.

The buyer needs to set up a free account and complete the certification process for security reasons.

In the continued effort to maintain a successful and secure marketplace and parking service, we ask that members certify their account before using Sedo’s services. All buyers are required to certify their account before submitting offers, all sellers are required to certify their account before listing domains for sale and all parkers must also certify their account before parking their domains with Sedo.

If we have the buyer login we can process the escrow straight away for you.
 
Pred, if you do not use Sedo for anything, how can you make fair comments! Sedo had problems, I experienced it myself but so others have problems too . I would not say escrow.com is better than Sedo, it’s hard to compare. They provide different functionality. Currency issue is big one. Even though dollar is global currency if you in UK, you must work with numbers in Sterling.

I don’t know how you can avoid using Sedo. If you do any volumes of trade, you can’t make that choice because customers make that for you. As with any company, if you work long enough - you will know how to navigate.

One think I can’t complain about Sedo now is their customer service. I am getting the best service ever I had from Sedo. Very responsive account manager is phone call away.

Atlas, in the events like yours, I always ask for the buyer to sign up on Sedo. Many don’t have problems with that but some do forget or do not understand. Little explaining always helps. That is part of the job.

Max
 
One think I can’t complain about Sedo now is their customer service. I am getting the best service ever I had from Sedo. Very responsive account manager is phone call away.

Max

I have to totally agree here. There uk support people will try and bend over backwards for you if you actually phone them and speak to them. David has sorted out and avoided many problems for me over the past few months for which i am totally grateful for.
 
Pred, if you do not use Sedo for anything, how can you make fair comments! Sedo had problems, I experienced it myself but so others have problems too . I would not say escrow.com is better than Sedo, it’s hard to compare. They provide different functionality. Currency issue is big one. Even though dollar is global currency if you in UK, you must work with numbers in Sterling.

I don’t know how you can avoid using Sedo. If you do any volumes of trade, you can’t make that choice because customers make that for you. As with any company, if you work long enough - you will know how to navigate.

One think I can’t complain about Sedo now is their customer service. I am getting the best service ever I had from Sedo. Very responsive account manager is phone call away.

Atlas, in the events like yours, I always ask for the buyer to sign up on Sedo. Many don’t have problems with that but some do forget or do not understand. Little explaining always helps. That is part of the job.

Max



@ max rk
I can comment as have worked with sedo for years on and off and found them to be more trouble than worth, this is exactly why I can comment
of course have bought and sold on there many times in the past. try asking experienced domainers their views on sedo. try asking rob his views for example
i don't use sedo parking as thats another ripoff and can of worms anyway

i use my own sales sites. ihave a multitude, how any serious domainer doesn't have their own one at least is beyond me
redirect all your domains to your corporate or sales site and then field enquiries. build out some landers, develop others
approach endusers
half my domains are non .uk and the average :D chimp can use whois. so most of my enquiries are direct

most domainers who are only into .uk have this big problem with the whois where they can't be contacted easily. if you add to this you use sedo parking and don't have a sales site the you (not you specifically) are sedo's bitch and this is where they want you. there ARE many other options

i get almost zero enquiries over at sedo even though i have many listed there too. enquiries have fallen off a cliff since they changed site and most are timewasters anyway. i feel its mainly domainers lowballing and not endusers

you are better off dealing with enquiries and dealbroking rather than anonymous counterbidding on sedo
i'm not going to give away all my tricks but escrow blows any other sales process out the water if you know what your doing. everyone who i know that has serious sales uses them, you can factor in the currency difference

again if you know or trust buyers then bank transfers are cool. i have had enough dealings with sedo to be slating them. there are a couple i have chatted to in the uk sales office that are quite good i will say but not enough for me to be hugging their nuts lol

also i i am amazed anyone who gets private enquiries for a domain then ships them over to sedo to open an account and introduces them to a pool of 2 million domains to choose from. talk about giving them a chance to backout and change mind
horses for courses but another thing i hate is the robotic response from sedo staff when dealing with stuff. i think you can feel the love
 
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One think I can’t complain about Sedo now is their customer service. I am getting the best service ever I had from Sedo. Very responsive account manager is phone call away.

Disagree, very average support from my experience(s).
 
@ max rk

I will say if you only deal in .uk then i can understand wanting to deal in £ only
so purely on the escrow level why use escrow at all?
every .uk sale I have done privately I just invoice them and they pay to my bank direct or send cheque. no company or individual has ever said no and that's to me as a sole trader not even a company

it's when I'm dealing with Americans or Chinese etc I use escrow.com for coms

even when I have sold .uk to Italians and French most recently they just sent to my Bnak account no problems. I think being British and having a UK bank account adds a trust factor
trying to start a sedo escrow process and throwing obstacles in the way would just be like trying to make the deal fail imo
 
We are only a phone call away if anyone needs help.

speaking to somebody is often the best solution.

Pred if you would like to discuss your issues with Sedo please give us a call.

Dave External Sales Consultant 0207 0672495
Dildeep Customer Service 0207 0672496
Joanna Sedo Pro Account Manager/Brokerage 0207 0672498
 
Thanks Joanna for calling me and sorting things out!
 
Just to update this thread - Sedo set up the escrow transaction incorrectly and it took until today (another week) to sort out.

Again, it took Joanna's involvement to get things sorted. I really don't think Sedo would be able to function without her.
 
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