sneezycheese said:
...as the saying goes - 'Whatever'.
LOL sneezy! You're the whatever expert!
sneezycheese said:
...I would say that the majority of the other 5 million don't even know who Nominet are, let alone the Nominet contract and even less the Nominet DRS.
This is being addressed (an ongoing communications campaign) and I would say a lot more know today than did a few years ago or even 12 months ago. By way of comparison, a lot of stakeholders don't even know who their tag holder is!
sneezycheese said:
I would also say that on the whole people only have a problem when things go wrong - some companies deal with it in a customer focused and fair way - some don't. ...and as you keep pointing out that the numbers are small, so why is Nominet so reluctant to actually deal with the problems properly?
Why are you so reluctant to accept they may already do so? To every rule there will always be an exception and exceptions are always harder to resolve.
sneezycheese said:
I really don't like all this 'tapping ourselves on the back' lark, pointing out all the bits that are good, that's really not the way to move forward and improve things. In my experience good businesses proactively look for any problems in their product and to fix those errors/faults/problems that are found
quickly, because it's going to affect their reputations and proffit margins, but I guess while Nominet has a captive audience, isn't regulated,
isn't accountable to its custmers, is going to get the ump when some of their customers aren't happy and has the PAB for the reasons you've stated to me

- then what's the insentive?
Sneezy, you already know how hard the various factions are working to change things but to say Nominet is not accountable lacks substance. Nominet is constantly in discussions with DTI, OFT, Home Office, ICO, CBI and loads of other consumer and business organisations. The incentive is what it says on the tin. To respond to the needs of their customers and stakeholders. It would be folly for the UK Registry not to show accountability and responsibility to the Internet Community in a fast shrinking worldwide arena. Government agencies most definitely keep a watchful eye on things, so I would suggest that Nominet has to be seen to be acting in the interests of the UK.
sneezycheese said:
I applaud you coming on this forum Jac and I thank you for organising the meeting, but I do ask myself why Nominet isn’t actually doing this themselves and in an ‘official capacity’?
Well, I'll hazard some guesses. First of all there are 5.1 million registrations and millions more stakeholders (because a stakeholder is not just a registrant, he/she could be an internet user); there are constant meetings with DTI, OFT, Home Office, ICO, CBI, ISPA, Linx; there are other consumer and business organisations and Nominet events including lunches, evening events, Parliamentary events; then there are all sorts of other stakeholder individuals and bodies who all have to be slotted in somewhere. Not wishing to decry the importance of Acorn Domains, but there are currently 1,791 members out of a worldwide community of millions of stakeholders. I think it is also fair to say that Acorn Domains makes up a particular subset of stakeholders with its own agenda. IE: they do not necessarily register domain names for their own usage but for PPC and resale purposes and people on Acorn Domains have referred to themselves as "Professional" Registrants. Hence, their vision of what the domain name service is about may well conflict with the millions (well, okay thousands) of user registrants who continually contact Nominet to complain about domaining (sorry, but that's a fact). Oh, and add to that all the overseas meetings with CENTRE, ICANN, IGF, other global internet bodies, and other Registries.
So, Nominet's management and Executive is kept pretty busy servicing the whole internet community and I think it is reasonable to suggest that in any business arena one must apportion one's time to the interests of the majority. Which is why I keep saying, the majority contact Nominet by more traditional methods like telephone, email, letter or personal visit. There is no requirement on any company to delegate personnel to what is ostensibly a private forum.
Acorn Domains had individuals from Nominet contributing to the threads, but some of you frustrated them into leaving... and I can't say I blame them for going. I'm still here because I want to see if any one of you has the good grace to actually step back and see how counterproductive this incessant witch hunt has been.... forgive me if I don't hold my breath.
But that's only me hazarding some guesses.
Regards
James Conaghan