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I have a valuable domain they caught for me which is expiring and I cannot contact them either. Does anyone have an email address for them they actually read? Thanks.
The addy that I use for Chris no longer seems to get to him. He's not responded to my recent emails either. Could you please pm me the addy you have for him, just in case it's different to the one I use?
Singlefile - your mailbox is full - so posting this publicly
Suggestion. Send a recorded delivery letter to his address requesting the TAG change. A quick check of a couple of recent DRS cases will give you Chris Holland's address.
If time is of the essence (i.e. it is about to drop) pay the Nominet fee of £ 10.00 plus VAT to do the TAG change & renew it - also you could contact nominet directly and explain the situation with the registar and I think you will be surprised as to what they can do to help in these sort of situations (they can sometimes stop a name from dropping !)
After you get your name back, consider your options re your current registrar.
Chris - if you a reading this post - please come and help out one your customers !