UK2 Major Change...

[scooter]

you have a lot of domains registered with you.
i would be interested to see how many you have in 18 months
look forward to hearing from you
cheers
Pred

They have 186 less than they did 3 days ago


.

 

[Ditlev]

i would be interested to see how many you have in 18 months
look forward to hearing from you
cheers
Pred

We are growing faster than we have for many many years:

http://blog.uk2.net/general-stuff/by-ditlev/this-is-my-official-“thanks-for-your-support”-post/
http://www.webhosting.info/webhosts/reports/gain_loss/UK2.NET/
http://blog.uk2.net/wp-content/uploads/2007/04/domains.gif


ditlev

 

[Pred]

We are growing faster than we have for many many years:

http://blog.uk2.net/general-stuff/by-ditlev/this-is-my-official-“thanks-for-your-support”-post/
http://www.webhosting.info/webhosts/reports/gain_loss/UK2.NET/
http://blog.uk2.net/wp-content/uploads/2007/04/domains.gif


ditlev

maybe to the first time reggers or uneducated.
care to answer the other questions & points you failed to mention?
look around members of this forum. most very experienced & holding large portfolios.
why are we so sickened by uk2?
i'm with about 15-20 registrars due to easy buying & selling.
2 are woeful, uk2 & registerfly, it's that simple.
a blog on your own site doesn't really cut it.
check the uk2 posts here, on acorn, the biggest domain forum in the uk & check out dnforum. biggest domain forum in the world & prob top few thousand busiest sites in world.
check what they say about uk2 there. :mrgreen:

 

[Ditlev]

maybe to the first time reggers or uneducated.
care to answer the other questions & points you failed to mention?
look around members of this forum. most very experienced & holding large portfolios.
why are we so sickened by uk2?
i'm with about 15-20 registrars due to easy buying & selling.
2 are woeful, uk2 & registerfly, it's that simple.

You may be right, UK2.net is not the best company for 100+ domain clients.

We have changed quite a lot the last year. We actually answer our mail/tickets, we have a freephone where you can talk to sales+billing (or tech support at 0.5/min) I have guys here (not in India) taking care of support 24/7. If you go back just a year or two, it was pretty much impossible to get hold of us.

We have grown from 12 to +40 staff in just 12 months, and we have invested heavily in infrastructure and product development to bring us up to speed.

I am launching new products and campaigns all the time these days, currently we have http://www.uk2.net/bogof/ - buy one get one free - and thats quite popular, also for the 100+ guys.

We've acquired 2 companies with ICANN accreditations, and we will be launching new products, perhaps outside of the UK2 brand though, that will be much better at dealing with guys like you. Ie. no move away fee's, direct access to powerfull domain admin etc.

I like to call it a turn-around of UK2, even though we have always been profitable, the UK2 of today can not be compared to where we were just a year ago - and we have so much more to come

If you guys have problems with our service, I invite you to contact me directly: ditlev(at)uk2.net - I will not be here on answer on this board regularly

Thanks

Ditlev

 

[retired_member11]

Just curious Ditlev about one aspect of the recent catch all email email.

I registered a .co.uk domain with UK2 last Autumn and then moved it to another tag in February of this year. Now, if I hadn't been on the ball and set my account to 'do not renew services' it seems UK2 would have charged my credit card for the catch all service even though my domain was by then already on the new tag. Isn't your system able to detect that a domain is no longer on your tag? It ought to be able to do that and to then not make an inappropriate credit card charge.

I'm sure you're covered by the nitty gritty of your terms and conditions, but your system ought to be upgraded to be able to recognise such situations automatically. After all, if I've moved my domain away I perhaps don't consider myself to be your customer any more and might disregard emails from you about changes that I don't consider to be of relevance to me.

Thx, Jason

 

[Ditlev]

Just curious Ditlev about one aspect of the recent catch all email email.

I registered a .co.uk domain with UK2 last Autumn and then moved it to another tag in February of this year. Now, if I hadn't been on the ball and set my account to 'do not renew services' it seems UK2 would have charged my credit card for the catch all service even though my domain was by then already on the new tag. Isn't your system able to detect that a domain is no longer on your tag? It ought to be able to do that and to then not make an inappropriate credit card charge.

I'm sure you're covered by the nitty gritty of your terms and conditions, but your system ought to be upgraded to be able to recognise such situations automatically. After all, if I've moved my domain away I perhaps don't consider myself to be your customer any more and might disregard emails from you about changes that I don't consider to be of relevance to me.

Thx, Jason

If the mailservers of the domain is not pointing to UK2 mailservers, not using catch-all actively or pointing catch-all to "trash-can", we will naturally not charge for it.

 

[retired_member11]

Thank you for the reply Ditlev.

 

[AndrewJones]

Ditlev Claims this is all because of spam blocking.

If so, why are uk2 not just allowing people to redirect to a uk2 pop box?

If dictionary spam is the problem, why not allow people to have specific email addresses redirected for free?

I'm sorry but this looks like taking advantage of the spam excuse to make money out of people who are locked into a 2 year contract.

As far as I'm concerned I paid uk2 for 2 years email redirection, and they've broken their promise. Domains moved elsewhere and trading standards informed.

 

[retired_member11]

Ditlev Claims this is all because of spam blocking.

If so, why are uk2 not just allowing people to redirect to a uk2 pop box?

If dictionary spam is the problem, why not allow people to have specific email addresses redirected for free?

I'm sorry but this looks like taking advantage of the spam excuse to make money out of people who are locked into a 2 year contract.

As far as I'm concerned I paid uk2 for 2 years email redirection, and they've broken their promise. Domains moved elsewhere and trading standards informed.

Let me know what trading standards has to say in due course.

 

[olebean]

I have to agree that some spam blocking element is require. One of mine used to get between over 1000 a day and it p****** me off having to filter through the rubbish to get to my emails

The issue I had is the time scale and the fact that I had diverted emails, which then get disabled without my consent..

 

[Pred]

i made a formal complaint about uk2 a while back to nominet when they were at their height of not answering 20 'support enquiries' , unable to push domains, non-functioning site etc, still having old 'pushed' domains in my control panel. buyers able to see my past invoices & details etc horror!
nominet admitted they could do nothing, i did consider trading standards myself.
in the end, thought best to vote with feet & then blog & post what i really thought, hoping they will lose business.
other countries views are awful in relation to uk registrars.
maybe icann is worth a buzz? i know a canadian guy i sold a domain to hates uk2 & can't believe their ways. he has approached tucows & icann i believe

(i've heard heart internet are good, never thought i'd hear myself say, but have been very happy with 123 this past year much improved.)

just wondering what new tricks uk2 are pondering to rip off the unsuspecting & masquerade it as something else? i'm sure we'll keep everyone posted :-D
incidentally, if you tagchange away from uk2 & are with another registrar, obviously your old panel is inactive with k2. having trouble understanding how uk2 could then theoretically (in their eyes of course) try & charge you for email redirection?
to be really safe remove all your 'card details' etc from uk2 so they can't stealth charge you.ring them up (when they answer phone) & make sure all the renewals are switched off. (get a name to be safe)
basically i trust these sharks as far as i can throw them! you may have got that drift.
AVOID at all costs! never use this joke outfit!

 

[Ditlev]

Ditlev Claims this is all because of spam blocking.

If so, why are uk2 not just allowing people to redirect to a uk2 pop box?

Before doing this, we actually tested your idea with our focus group, and we quickly saw that what they did was to forward all the mail going to the pop account to the free-mail account they used for the catch-all before. I do not blame them, naturally they would prefer for things to be as they were before, as this is the way they have been dealing with mail for a long time. But seen from our side the problem was exactly the same.

If dictionary spam is the problem, why not allow people to have specific email addresses redirected for free?

Oh, we do - all domains comes with 5 free forwarders, that can be forwarded to any other addresses. On top of that we have given you a free pop-account.


ditlev

 

[Ditlev]

just wondering what new tricks uk2 are pondering to rip off the unsuspecting & masquerade it as something else? i'm sure we'll keep everyone posted :-D

For some reason I doubt that the two of us will ever come to terms

Anyway - as always, I invite you to write me directly and I will deal with any problems or issues you may have with us...

We did have problems earlier - quite serious ones too. When I came on board, our avg. reply times on tickets (for those who could find the "real" helpdesk) were above 72 hours, I dont know how much above, as that was as high as my stats went. Now we are at 1 hour and ~30 minutes, 24/7.
In 2005 we lost clients, quite a lot of them - around 1500 net pr month. In 2007 we have grown more than 19000 net clients already.

From time to time I meet (ex)clients that has been through some tough times at the old UK2, and I rarely convince them that we are actually not here to cheat lie and steal.

Seriously, we have 100k's of clients, and what ever will be written on this board will not kill us. I am here because I care about the business, about where we are taking it, and where it will be in a year from now.

I agree that we have critical issues still at UK2, this is a process - quite a tough one too - but we are getting there, and we all work hard to make it happen

 

[retired_member27]

Ditlev, I don't have any domains with you but a number of my friends do and they all wish to transfer them to other registrars, so my question which they would like to know is, why did you change the admin contact on all the domains? The only answer I can think of is that you are trying to make it as hard as possible for uses to move away which I believe is against ICANN rules.

Is there a way they can get the authorisation codes without first contacting your customer service as we both know you will not give them up willingly and without a fight, which again is against ICANN rules.

I look forward to your answer on this.

 

[Pred]

For some reason I doubt that the two of us will ever come to terms

Anyway - as always, I invite you to write me directly and I will deal with any problems or issues you may have with us...

We did have problems earlier - quite serious ones too. When I came on board, our avg. reply times on tickets (for those who could find the "real" helpdesk) were above 72 hours, I dont know how much above, as that was as high as my stats went. Now we are at 1 hour and ~30 minutes, 24/7.
In 2005 we lost clients, quite a lot of them - around 1500 net pr month. In 2007 we have grown more than 19000 net clients already.

From time to time I meet (ex)clients that has been through some tough times at the old UK2, and I rarely convince them that we are actually not here to cheat lie and steal.

Seriously, we have 100k's of clients, and what ever will be written on this board will not kill us. I am here because I care about the business, about where we are taking it, and where it will be in a year from now.

I agree that we have critical issues still at UK2, this is a process - quite a tough one too - but we are getting there, and we all work hard to make it happen

i'm sure you're a decent guy Ditlev & are trying to improve your company.
point being damage was done some time ago & there are still huge problems with your company. i'm sure you are working to some of those goals.
the guys on this board are too long in the tooth to believe half the spiel tbh but will accept some, myself included.
uk2 have cost me time, aggravation & money.
i would go as far as saying in terms of woeful support & problems (recently i accept has improved) i can't think of a comparative nightmare such as uk2, that i have ever experienced.
you really were that bad!
the fact as apd quite rightly says, you are continuing this charade with the admin contact details & making it as hard & expensive as possible is against icann rules & against basic decency imo
most of us who were & are customers had hundreds upon hundreds of domains with you. we are also very experienced. if you don't listen to what we say & what others are saying it will cost you dearly, trust me.
if you continue to spin & not make some hard changes & vital changes particularly in releasing names so they can be transferred & not held to ransom, then you're right we will never see eye to eye.
one example, look what has happened to registerfly, & even they never had the 'system' you have in not releasing names. it is nothing short of scandalous. whether you accept this & look to change this is another matter. but there's no escaping hard facts.
an apology would be a start, then some goodwill changes.

 

[AndrewJones]

Before doing this, we actually tested your idea with our focus group, and we quickly saw that what they did was to forward all the mail going to the pop account to the free-mail account they used for the catch-all before. I do not blame them, naturally they would prefer for things to be as they were before, as this is the way they have been dealing with mail for a long time. But seen from our side the problem was exactly the same.

Before, in this thread, you said:

"However, and this is the real problem, hotmail can not see that this mail was forwarded, so they actually think that UK2 was the sender, since that is the last place of origin"

So the real problem is not hotmail thinking UK2 was the sender then? One of the reasons I distrust Ditlev and uk2 is because they are constantly changing position and being inconsistent, see Ditlev's posts to the moneysavingexpert forums where the Internet archive contradicts his statements.

Oh, we do - all domains comes with 5 free forwarders, that can be forwarded to any other addresses. On top of that we have given you a free pop-account.
ditlev

Hmm. Six email accounts. You don't really believe that's appropriate alternative do you?

If you made it 500, or even 50, then you'd be much more convincing. Doesn't have to be long term - just until the current hosting contracts expire.

Of course that would affect the add-on revenue, so that's the real test - are you prepared to sacrifice a short term additional revenue stream from a group of customers you yourself describe as a minority?

 

[GordonH]

We got round the dictionary spam problem by turning off the catch all email for all new domains registered after 1st Jan. Customers can still turn it on if they want it. We had to leave it turned on for all previous domains to keep domains functioning.

We find a lot of brand new domains get spam from day one because they actually existed previously and had addresses on spam lists.

 

[paymatters]

My understanding is you can do 5 for free for each domain?
SO can cover off main ones for free i.e. webmaster,enquires,info etc