Not Impressed :(

[stevef1fan]

Hi everyone,

I sold attired / co / uk for the princely sum of £250.

The customer made an immediate payment, I transferred the name and the customer duly accepted. Hurrah ! I sent him an invoice. He was really happy -job done ! Great stuff.

However, when I enquired as to why the customers' funds were not on their way to me I was told my transfer rep would be in touch - about what ? Where's the ownership of dealing with things ? So far, my 'transfer rep' hasn't managed it. Is he on holiday ?? No 'status' update. Nothing.

It feels like waiting for a big truck to reverse up a farm track !!

Grrrrrrr....Just send me my money ! Or at least admit you're keeping it for a few days to earn some interest ! Where's the money ? (I sound like the wigs guy - was it Morrie? - in GoodFellas !!)

There, I feel better now...I've been really impressed with how the whole thing works up til now - just disappointed with the communication.

Surely they can't be that snowed under ! It's only been a couple of days but it's the principle.

Anyone else had a similar experience ?

Cheers,

Steve.

 

[accelerator]

Would you not have been within your rights to wait until you had been paid by Sedo before transferring the domain. That's what I would have done.

Rgds

 

[stevef1fan]

To be honest I'm not too sure.

As a newbie to Sedo I just feel the communications could be a bit better - for example, a direct phone number to the specific 'transfer rep' assigned to the sale would really help, I'm sure that wouldn't lead to a flood of calls - it just helps.

Also, perhaps a clearer guideline for timeframes. Just found it quite confusing. A sequential flowchart to provide clarity for beginners would be great. I know there's a brief description of the process in the summary but it could do with more detail.

The automated element worked well, just the ends which needed tying up !

Anyway, it's worked out in the end !

Cheers,

Steve.

***Update - I've now received a credit note informing me payment is to be released - Nice one