Excuse my ignorance, reading the number of cases i have, none of them suggested they were closed..
It is entirely plausible for someone to have copied and pasted results from one template to another and that comment to be left unspotted (however unlikely).
It just looks from what you suggest, your complaint has served as a nominet self protection exercise
I would still love to know these so called experts who are they and what field of expertise do they represent?
Oh, I forgot to add, who was the "offending phrase" offending?