- Joined
- Sep 3, 2012
- Posts
- 4,197
- Reaction score
- 1,002
I saw they emailed me today to say they've autobilled me for another year of hosting, hosting that is over-priced and that I don't want.
So I emailed them saying I didn't want it and Id like a refund.
They replied
What..
Had to waste my time ringing them and be on hold for 10 minutes.
I asked why I had to ring them to cancel and they said to pass the security questions..
The security questions were my address and invoice number for the plan.. both are in the invoice in my email account, the email account i contacted them with, so if someone had access to my email account to email to ask to cancel the package, then they would also have access to the invoice, so security my ar**.
I think they only reason they make you ring is by adding an extra step in cancelling some people wont bother/have the time to sit on hold and they can get a bit of extra money.
123-reg are awful.
So I emailed them saying I didn't want it and Id like a refund.
They replied
To cancel the package, you'll have to contact our relations team on 0845 4502310 and select option 4. We staff our lines between 9 am and 5 pm Monday to Friday.
One of my colleagues from the proper department will help you further with this.
What..
Had to waste my time ringing them and be on hold for 10 minutes.
I asked why I had to ring them to cancel and they said to pass the security questions..
The security questions were my address and invoice number for the plan.. both are in the invoice in my email account, the email account i contacted them with, so if someone had access to my email account to email to ask to cancel the package, then they would also have access to the invoice, so security my ar**.
I think they only reason they make you ring is by adding an extra step in cancelling some people wont bother/have the time to sit on hold and they can get a bit of extra money.
123-reg are awful.