Dispute over .uk

[ian]

At the time of the enquiry, it sounds like right of registration was in place, which legally gives them rights to the .uk. The fact you've sold a few domains without, or that he was rude, or anything else matters not, it is all about the status of the .uk at the time. I think you might have to give this one up.

 

[SiusaidhSiusaidh is verified member.]

... edited out for privacy

 

[DesDDesD is verified member.]

I truly believe the OP knows the answer to his initial question; and should do the right thing. I believe he would have, had his customer adopted a more positive attitude on the date of purchase. There are two things I would add. 1) Generally speaking, two wrongs don't make a right. Try and avoid going there. 2) When you're in a customer facing business, generally it's in your interests to give the customer the benefit of doubt. That promotes repeat purchase and word of mouth recommendation. This customer has given you £6k of his hard earned - for the sake of £5, you've alienated him and are in danger of dragging your business through the mud. I would encourage you to be decisive, give your customer a lovely little Christmas present.

 

[Harrison Fell]

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