For a NEW customer the model..
Then:
I wanted to rent a car - I asked my dad, friends.
now
I wanted to rent a car - Google "rent a car" open sites review sites, go with whatever I like. The domain name is simply not important - if it says "you can get a car today at x price in your location" then I'm clicking. Then the site has to prove to me that I can trust the business. That is the part the brand is relevant.
Then:
I wanted to rent a car - I asked my dad, friends.
now
I wanted to rent a car - Google "rent a car" open sites review sites, go with whatever I like. The domain name is simply not important - if it says "you can get a car today at x price in your location" then I'm clicking. Then the site has to prove to me that I can trust the business. That is the part the brand is relevant.