1and1 jokers

[nigelt]

1and1

Thanks for the reply woopwoop
This thing about the password is still sucky - nobody should know it except me.
Anways, best thing I can say about getting money back etc is send a snailmail letter to their head office to the customer services director and the CEO. From their website, OLIVER MAUSS is the CEO. Explain in a short reasoned letter with dates and names and what you want them to do. Also say that you expect to have them resolve this in 2 weeks. In the letter mention that you do not get this resolved in that time, you will be contacting ofcom (Complaints guide | Ofcom) about this. Basically, you're right - the staff will just keep fobbing you off until you
ramp it up.
Hope you get it sorted

I've heard how people have had their websites cut off soon after a payment fails too. Rather than a reasonable grace period.

I understand that some companies have to ask for a password for security to protect your account.

With 1and1 there is a bigger problem going on. There are many websites where people are posting about their bad experiences. There is some culture within 1and 1 which allows the staff to hide behind emails.

Recently and even todya I'm involved in a new round of troubles with 1and1:

1. I had moved all my business elsewhere and they closed my account. I managed to get an email from someone at 1and1 billing saying that I didn't owe them anything and that I had no business with them.
(it took 3 months and a total of 8 hours on the phone with them to get this done)

2. Shortly after they took more money (£100 I think) for services I don't have with them!
I disputed this and other charges, eventually getting a refund. (many more emails and calls ignored)

3. Over the last few days I have needed to get all my 1and1invoices together to do my accounts. I can't login because they closed my account. When I email them for invoices telling them that I have no access to login, I get a standard reply telling me that if I login, I can find all invoices in the billing section.... :-x

Seriously. I've had this reply from them several times and when I call they say I should be able to login to get this information. I explain that I can't login because my account was closed, then they hang up on me again!

My last email from them was this morning. Not only did they repeat for me to login to get the invoices (which I have told them several times I can't) but they also said that I have £20.70 outstanding on my account - even though I have emails from billing (after I pushed for them to confirm I owe them nothing)!

Will this crap ever be over.

No one is accountable. How is it acceptable for the best service a customer receives to be having 1 out of 3 questions in an email answered ? and most of the time their response ignores questions or customer statements.

I can't recommend another UK registrar as I now manage the domains myself and host at a few places. Before I used Heart Internet and was happy but I know a few people had issues with Heart - but nothing compared to 1and1.

I've actually been thinking about how I can waste 1and1's time as much as they have wasted mine. Maybe we should set up a website with recordings of prank phone calls to 1and1 ? Any ideas?

 

[devolution]

OLIVER MAUSS is the CEO.

Perhaps you should send some cheese with your letter Better still put out a mousetrap at the Internet expo.

 

[Systreg]

How comes these clowns haven't been closed down yet, you can't get away with crap like that in the real world. Anyone planning on protesting outside their stand at the expo