webhostingbuzz

[Retired_member41]

I had to write a post about webhostingbuzz

Having used virtually every hosting provider over the last 3-4 years, and as you can imagine, used support several times, from provisioning scores of vps to hosting problems.

We have had hosting in some form and reseller accounts at 123 heart uk2 fasthosts krystal goscomb tagadab tso 1and1 rackspace coreix and numerous cloud server providers.

There is one company that stands out miles ahead of the rest, not just for the low prices and top specs they offer, but for the quality of support they offer.

I've come up with lots of problems, most of my own making and we have asked dozens of questions, each time they have replied in no time at all, and amazingly, fully understood what was written, not usually the case with other companies. I can't tell you how many times over the last few years my other half has said this or another server needs to be reprovisioned or they don't know what the problem is.

Looking at support forums I know we are not alone, its life.

Well webhostingbuzz have been amazing, going so far ahead of any other company its hard to quantify, even an array of superlatives about how great they are seems too little.

Don't get me wrong, I am not saying some of the companies listed above are awful, far from it as we still use some, but over the last few weeks, webhostingbuzz have made things possible where other providers would have run a mile, not that the requests were hard, but some support just can't be bothered imo

You hear about bad news all the time, so I thought it right to say how much we have been impressed by webhostingbuzz.co.uk

If I had the money I would do what that shaver guy did lol - If you don't get that then be happy, you have youth on your side!

Thank you webhostingbuzz, no more whinging and only smiles, he now has more time for housework lol

 

[Aiden Roberts]

Well said Caz +1 from me for webhostingbuzz

 

[The Ferryman]

Agree, Caz, another happy Webhostingbuzz user.
So, you can remember TV ads from 35 years ago.............
Bruce

 

[Retired_member41]

Agree, Caz, another happy Webhostingbuzz user.
So, you can remember TV ads from 35 years ago.............
Bruce

Thanks for the age reminder Bruce, great way to start the day

Good to see so many people happy with whb

 

[dazc]

Good to see so many people happy with whb

I have been thinking of switching from vidahost to whb for some time. Partly because you look to get a bit more bang for your buck. But mainly because vidahost don't always live up to their good publicity.

I am worried that whb may also fall into this category.

Does anyone have experience of both?

 

[boxfish]

My experience:

Signed up and was sent incorrect account login information

Asked before signup if they would transfer from Plesk - they said yes, signed up, they said no. Had to PM Matt. Site eventually got transferred but several functions didn't work properly.

Started getting error emails sent to my inbox - asked what they meant, got no reply

Someone started sending out spam from spoofed email address and they suspended my account without telling me.

I would also tell you some more but they have recent changed their support site, I can't log in and there is no option to send out a password reminder or reset.

Also, I cancelled the service a month ago, they confirmed, yet this morning they have just taken another full month's payment from my account.

 

[Retired_member41]

I have been thinking of switching from vidahost to whb for some time. Partly because you look to get a bit more bang for your buck. But mainly because vidahost don't always live up to their good publicity.

I am worried that whb may also fall into this category.

Does anyone have experience of both?

We have used vidahost, not a problem, but where I think whb win by miles above other companies, your support questions are not queried, as if you have never submitted a ticket with any content, you feel even though you have put things in the most simplistic terms that they still cant grasp what you are talking about, and given short statements of 'we don't do that' even though in the blurb there is no mention of things they don't do. Most support requests are answered in a way of there you go now go away.

In my experience the people know what they are talking about, but don't get that the people they are supposedly offering support to may not be on their level. Like Sheldon and Penny.

Now whb, they seem to not only be experts, but also have the communication skills and understanding of what a customer really is. Each department deals with each other seamlessly, no waiting for hours or days for a support request to hit billing. For example, at midnight last night we had an email say, if you want to go ahead with something reply and confirm and we will pass it to billing. Less than an hour later it was in the control panel invoice ready.

Even the other day when whb said sorry you cant have telnet on the shared system, it was done so with an explanation about why, I didn't know telent used lots of resources, which now makes sense as several vps's I use it on used to go down every time it ran. No waffle just common sense.

I'm not here to answer every whb question, but again from what I have witnessed over the last few years, they are a breath of fresh air.

 

[dazc]

My experience:

Signed up and was sent incorrect account login information

Asked before signup if they would transfer from Plesk - they said yes, signed up, they said no. Had to PM Matt. Site eventually got transferred but several functions didn't work properly.

Started getting error emails sent to my inbox - asked what they meant, got no reply

Someone started sending out spam from spoofed email address and they suspended my account without telling me.

I would also tell you some more but they have recent changed their support site, I can't log in and there is no option to send out a password reminder or reset.

Also, I cancelled the service a month ago, they confirmed, yet this morning they have just taken another full month's payment from my account.

Looks like I'm better off staying put. Thanks

 

[dazc]

In my experience the people know what they are talking about, but don't get that the people they are supposedly offering support to may not be on their level.

I know what you're saying. I've been a customer for 5 years and originally all tickets were answered by Dom and Seb. Now you seem to get all manner of random people.

 

[Retired_member41]

My experience:

Signed up and was sent incorrect account login information

Asked before signup if they would transfer from Plesk - they said yes, signed up, they said no. Had to PM Matt. Site eventually got transferred but several functions didn't work properly.

Started getting error emails sent to my inbox - asked what they meant, got no reply

Someone started sending out spam from spoofed email address and they suspended my account without telling me.

I would also tell you some more but they have recent changed their support site, I can't log in and there is no option to send out a password reminder or reset.

Also, I cancelled the service a month ago, they confirmed, yet this morning they have just taken another full month's payment from my account.

That doesn't sound good, re the support site, you don't need to log in, just click ask question and they reply as if you are logged in, I've never logged in to send a support ticket.

I signed up for whb a couple of months ago in my name, and realised it was not for me after a few days, thought I had control of a reseller account like you do a vps, so I cancelled it, all done very quickly and unlike your experience, they never took any more money, fully closed account.

In fact, it was the professionalism in doing this that made my other half sign up, now I realise what shared/reseller/vps and dedicated differences are I cause less problems.

I'm that confident that they will give you your money back for the billing error, I will give it to you if they don't.

 

[boxfish]

That doesn't sound good, re the support site, you don't need to log in, just click ask question and they reply as if you are logged in, I've never logged in to send a support ticket.

I signed up for whb a couple of months ago in my name, and realised it was not for me after a few days, thought I had control of a reseller account like you do a vps, so I cancelled it, all done very quickly and unlike your experience, they never took any more money, fully closed account.

In fact, it was the professionalism in doing this that made my other half sign up, now I realise what shared/reseller/vps and dedicated differences are I cause less problems.

I'm that confident that they will give you your money back for the billing error, I will give it to you if they don't.

I'm sure they will refund my money, I don't think they're out to cheat anyone, it's just ANOTHER thing that has gone wrong in the very short 4ish months I have been with them.

 

[mdrussell]

My experience:

Signed up and was sent incorrect account login information

Asked before signup if they would transfer from Plesk - they said yes, signed up, they said no. Had to PM Matt. Site eventually got transferred but several functions didn't work properly.

Started getting error emails sent to my inbox - asked what they meant, got no reply

Someone started sending out spam from spoofed email address and they suspended my account without telling me.

I would also tell you some more but they have recent changed their support site, I can't log in and there is no option to send out a password reminder or reset.

Also, I cancelled the service a month ago, they confirmed, yet this morning they have just taken another full month's payment from my account.

Hi boxfish,

I'm sorry to hear of this experience.

We do transfer from Plesk. It isn't AS smooth as cPanel, but we'll do it and give it our best shot.

We never, ever suspend a site without telling a customer. I'd like to know the ticket ID where this happened, or PM me your email with us and I'll find out.

And yes, we have changed our helpdesk. With any change, there have been some teething problems but we're past these now and most customers are loving our new helpdesk.

Please let me know your details so I can identify what went wrong, and make sure we've cancelled your account and refunded any payments if these were taken in error. I am eager to rectify the situation for you.

Matt

 

[julian]

Would do my head in dealing with clueless plebs all day trying to sort out their WP cockup.

Problem is, barrier to entry to this world is low and great for non technical, but down the line there is always some problem people can't sort out - hard to make any profit in beginning.

 

[mdrussell]

I have PM'd boxfish but yet to hear a response on this.

Matt