VERY curious

[zee]

Just been looking at forum on namepros and came accross............
...well we know that sedo and 1+1 is the same company, and that the 1+1 side of the operation is pretty unpleasant. What you are experiencing is something smelly on the other side...or is sedo/1+1 only slightly rotten?
....
Question...how true?...[first part ]

 

[Nigel]

From what I remember 1and1 purchased a 40% stake in Sedo a couple of years ago. Perhaps Sedo can give the current position. But in terms of service I've found Sedo leagues above 1and1. Perhaps Sedo could give them some training

 

[zee]

I've no problem with sedo [ except stats last 2 days ] just surprised at venom about sedo, allways very helpfull, it was so strange.

 

[sedo]

Hi,

Yeah, while we're affiliated, we are a completely different operation. However, I am sorry to hear that you guys have had problems with the folks at 1 and 1--I've found them to be very professional. Can't let one or two bad apples ruin the whole bushel for you .

I sometimes also have trouble understanding the occasional negativity. We're doing our best, but I suppose there is always room for improvement. We do like constructive criticism, even if it's negative though, as that's one of the best ways to figure out what to improve.

By the way, I'll be checking in again tomorrow to give an update regarding the stat issue from the 10th.

Jakob

 

[aqls]

Please can you remove the advert on your .co.uk home page that says "no minimum commission" as it's evidently untrue.

Thanks,

-aqls-

 

[BFTUK]

Please can you remove the advert on your .co.uk home page that says "no minimum commission" as it's evidently untrue.

I'd like to see this removed too.

Very misleading, and does'nt reflect well on Sedo.

 

[Nigel]

Hi Jakob

One of the reasons 1and1 receive criticism is the way they have chosen to invoice for domains, hosting etc. In the UK Companies and Individuals are used to receiving an invoice in advance for a service. They then consider the price and either renew or cancel. 1and1 have chosen to invoice after the renewal date and that is very poor business practice.

I have just received an invoice for hosting for the period starting 9/3/06. The invoice is dated 12/3/06 i.e. 3 days after the due date. As it happens I'm renewing the hosting deal but if I wanted to cancel from renewal its too late. They do the same with domain names - always invoicing in arrears. If you don't want the domain they say 'too late' its renewed. If you phone they say you could have cancelled prior to renewal (using a cancellation link that you have to be given) but its just not the way business is done here. I'm sure their system of invoicing in arrears must help their renewal retention rates for hosting and domains but only in the short term. After a while customers like myself (and many others on this forum) will find better providers (like ukreg) who give plenty of notice and helpfully include a cancellation link on their domain renewal notice.

Thought I'd let you know some of the reasons for the negativity (about 1and1) Jakob.

 

[retired member 1]

1and1 do this with domains also, they bill you for another year then you get an invoice a week later telling you that they have billed you £40 for a bunch of domains you don't want.

Also to cancel something you have to go to a special login screen, although if you search the 1and1 site it's hidden away in the deepest depths of the help.

All in all, 1&1 suck at just about everything but price on the hosting, they can't even take switch payment over the phone.

 

[sedo]

Hi guys,

Wow, I was not aware of the negative sentiment. Despite these areas of improvement, I do know that they have really great at hearing complaints and doing their best to work on improving. I just think that there are a lot of things that are still in the development stage.

Also, for the price, it seems like it's a great deal, especially for those of you who mass register...

In any event, I see where you're coming from. I was more focusing on Sedo though, than 1 and 1. Since I'm more concerned about how we can improve, I'm happy to field any questions, comments, concerns. Thanks!

Jakob

 

[Nigel]

Heh Jakob

Nothing personal - just hope that the guys at 1and1 read this forum. Yes their prices are good, which is why they really don't need to resort to bad tactics on renewal of hosting and domains.

I've no complaints about sedo (apart from the occasional gripe over min commission on .co.uk sales ) - we get a friendly service, great control panel, their staff will even sort out problems on a Saturday, and compensation for downtime....any news?

 

[forcefulone]

Heh Jakob

Nothing personal - just hope that the guys at 1and1 read this forum. Yes their prices are good, which is why they really don't need to resort to bad tactics on renewal of hosting and domains.

At 5.99 per reg they're definitely taking a loss on domain registrations (the registry charges 6 right now per registration*). If they can't sell hosting they don't make moola.

*The registry price is what stirred the hubub about this story:

http://www.theregister.co.uk/2006/03/01/dotcom_contract_approved/

 

[iCodes]

Ive had problems with 1&1, i took out what i thought was 6 months hosting, before the 6 months were up i cancelled the hosting but they still billed my credit card for another 6 months.

I accepted that this *may* have been my mistake so i asked them to reinstate the hosting for the following 6 months (which i had payed for unwillingly), but the reply was that is not possible, i then asked for a refund of the 6 months and that wasnt possible either :-(

The reason i didnt want to carry on the hosting with them was because the amazon xml wouldnt work on there package.

Lee

 

[BFTUK]

You could always contact your credit card company and inform them that you did not authorise this transaction. They will do a chargeback.

If they won't give you the hosting you should definately do this.

 

[texidriver]

Heh Jakob

...which is why they really don't need to resort to bad tactics on renewal of hosting and domains....

3.3.

... You also agree that 1&1 may automatically charge your credit card for any subsequent renewal term, .... without further authorization from you.

18.1.

1&1 may provide notice to you via e-mail sent to the e-mail address provided by you.... Such notice is deemed effective whether you receive it or not.

18.2.

You may provide notice to 1&1 ...

Notice by e-mail to 1&1 shall be deemed ineffective, null and void unless a copy of such notice is also sent by registered or certified mail, and postmarked not more than five days subsequent to the giving of e-mail notice.

Do you read the small print??????

 

[domaingenius]

Heh Jakob

...which is why they really don't need to resort to bad tactics on renewal of hosting and domains....

3.3.

... You also agree that 1&1 may automatically charge your credit card for any subsequent renewal term, .... without further authorization from you.

18.1.

1&1 may provide notice to you via e-mail sent to the e-mail address provided by you.... Such notice is deemed effective whether you receive it or not.

18.2.

You may provide notice to 1&1 ...

Notice by e-mail to 1&1 shall be deemed ineffective, null and void unless a copy of such notice is also sent by registered or certified mail, and postmarked not more than five days subsequent to the giving of e-mail notice.

Do you read the small print??????

All of which ,if it ended in Court, would probably be deemed unfair contract terms.

DG

 

[BFTUK]

All of which ,if it ended in Court, would probably be deemed unfair contract terms.

DG

I'd say definately.

 

[zee]

more Very curious

Just read on sedo forum about 1&1...Microsoft subsiduary ! eehh!???
Now a correction on sedo forum,
By the way: 1and1 is not a subsidiary of Microsoft, it is a subsidiary of united-internet.com

 

[sedo]

Hi All,

Hope everyone is doing well...

Woah Zee--you scared me there for a second--thought there was something I didn't know. That second bit regarding United Internet, 1 and 1, and us is correct though, in case anyone was wondering.

Let me know if anyone has any other questions about the chain of command

 

[zee]

sedo

I have allways found service 1st.class...name or connections make NO difference...quality of service ...wins EVERY time...as I have found out in past. z

 

[NickStagg]

Personally I can agree with what I have heard here, Sedo have always been slick and professional and 1and1 have treated me in nothing but a shabby and unprofessional manner. I have cancelled all business with 1and1 and advise anyone I talk to NEVER to do business with them. Their tactics are at best ill advised and at worst downright misleading, making assumptions about customers must be the most dangerous mistake any company can make. Just my opinion, as I am sure 1and1 are as letigious as they are misleading I need to make it clear that this is purely based on my experience and I do have history and documentation to back up what I am saying.