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Orphan domains

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We just sold a domain and I set about initiating a transfer, but it has become a minor headache.

The domain was on a third party Tag and I could not find the Nominet Online account. I moved the domain back to our Tag and found that there was no admin email. I have restored the admin email but I am still unable to locate the account, now waiting for guidance from Nominet.

Has anyone else experienced this problem, and resolved it?
 
Yes, do a password reset, that should force the new account to show.

Grant
 
All sorted now.

Thanks Grant for the superfast support.
 
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