I wouldn't take it personally if I were you
Thanks for your comments. I don't want to take it personally, but I am almost 100% sure that the actions they took on me was design for me. These are not what exist in Nominet rule book. Also, this is not the first time Nominet have hold domains for me from dropping, so asking to add £4 to my account when I have over £1k in the account and just added few £100s to the account the day before, just to hold the domain names till end of the month. That was design for me, the out of office hour guy said he is just following the instruction on the account.
Also, I could not speak to anyone, every time I request to speak to someone, no one will speak with me. I thought a lot is been lost in emails but no one will speak to me, until early this month when the same out of office hour guy called and after few minutes into the conversation, I could sense that, he is just pretending to appear he is listening to me.
I had to ask him did you call to discuss and see if you could come to a different conclusion or just tell me that Nominet will stand on their decisions. His reply was yes, I came to tell you that nothing will change from the decisions on the emails.
I asked, how do I get a copy of this conversation, his reply was, Nominet does not have to record all calls, meaning this one was not recorded. The implication of this is that Nominet can say whatever they like and can deny in the future since there is no recordings, it also means that the support guy is open to wrong accusations with no way to defend himself and the customer is open to abuse with no way to defend himself.
This is wrong for a company of this size.
All that said, I don't have anything personal against anyone in Nominet simply because I cannot control what gets thrown at me, I can only control how I react and that's all I have been trying to do. Things gets difficult sometimes and you might react in a way that create more disruptions for yourself but that's life. As much as I don't want to hold anyone responsible for the situation but myself, its hard to shake it off that Nominet could have taking a different position to avoid where we are today.
This is my opinion and Nominet might have a very justifiable reasons for their actions but I gave them the opportunity to do so and all I want to do now is to move on from there and ensure its does not happen again because its not a nice place to be.
(CyGlass, Automated Cars, Spectrum White Space)
If you remove the monopoly of domain names from Nominet operations, most of these side projects will be in administration by now. I don't think Cyglass have the revenue or any IP that will justify the millions paid for it by Nominet. I can only wish them good luck but from the little I know about the IT security industry if there is no money coming from Domains, Cyglass will be in administration today.