- Joined
- Jan 16, 2006
- Posts
- 595
- Reaction score
- 8
Nominet has published the following statement at the front of both of the bounce.co.uk DRS decisions:
You can find the originals here and here.
In July 2006 the Respondent, Michael Toth, made a formal complaint regarding the handling of certain aspects of this case. Mr Toth felt that these shortcomings unintentionally restricted his ability to put in a fully evidenced Response to the allegations.
As a result of an investigation, Nominet has upheld a key element of the customer complaint relating to the quality of customer service, which Nominet accepts fell short of the level that Nominet would usually provide. Nominet has therefore apologised to Mr Toth. Nominet has also instigated a full internal investigation into the handling of this case by our employees.
It is only fair to Mr Toth to point out that the Experts did not have the opportunity (for whatever reason) of seeing evidence in a Response from him - either on the topic of whether the domain name was generic or descriptive; or on his reasons for registration and later use. Those wishing to rely on these decisions in future are reminded that their value may therefore be limited.
At the request of Mr Toth, Nominet has agreed to write to all Dispute Resolution Service (DRS) experts and notify them of the existence of the above statement.
The matter has now been resolved to the satisfaction of both Mr Toth and Nominet.
You can find the originals here and here.