Another Second Chance

[retired_member6]

8. Appointment of the Expert and Timing of Decision

a. If we do not receive the Complainant's request to refer the matter to an Expert together with the applicable fees within ten (10) Days of the Complainant's receipt of the notice referred to in paragraph 7(e) above, we will deem the complaint to be withdrawn. This will not prevent the Complainant submitting a different complaint to us.

So if the complainant fails to take the case past mediation because in effect they see my argument stronger, the complainant can in effect not follow through with that line of argument and attempt to do so again by starting the process for a second time, but this time with full knowledge of the defence?

 

[retired_member6]

That's good to see.